The technology industry is a dynamic one, and in Dubai, where everyone expects an unprecedented level of service, companies have to offer the gold standard in terms of customer satisfaction. It’s easy to promise that your company offers good services, but without the right partners offering turnkey solutions in Dubai, your promises amount to nothing.
To get you started on being the preferred company by your clients in Dubai, work on the following areas:
Your clients want your commitment. They want to know that you prioritize any problems they might encounter, and that your main goal is serving them the best. This means responding to them as quickly as possible. Improving your company’s responsiveness doesn’t just mean answering queries the moment you get them; this also means being equipped with an IT system that handles complicated requests in no time. To achieve a level of responsiveness you can be proud of, make sure your IT support provider in UAE performs regular scheduled maintenance and backing up.
Reduce Risk of Bit Rot
Your IT system may be the most sophisticated system in the world, but over time, old data may still start to decay. IT companies call this “bit rot”, which results in compromised data, as some parts may have been deleted or altered over time. This goes for all kinds of storage media devices, including your hard drives that may contain sensitive information. Unfortunately, there is no way to combat bit rot, but if you regularly upgrade your system and archive old data entries, you have more space for the data that actually matters.
Offer Better Support
Like aiming for improved responsiveness, offering better support is something you can do only when everything in your company is working as smoothly as possible. You can’t offer good support for your clients when you’re working with a system that always lags or takes time to load. Have IT experts defragment your system and, if possible, migrate to a better infrastructure when you get the chance. Choose days or times with low traffic volume, so that any unplanned downtime will not affect a lot of clients. Optimize databases and save them in an external server, for good measure.
With the business industry, anything can happen. You can be on top of the list of companies to watch out for, but you can also fail if you refuse to pay attention to your IT infrastructure. Seeing as this is where you store all confidential data, it’s high time to work on keeping it secure.